Product Designer

Position Overview:

We are seeking a proactive, customer-focused IT Support Engineer to deliver exceptional technical support across our organization. You’ll play a key role in keeping our employees and datacenter teams productive by troubleshooting issues, improving IT workflows, and implementing modern management tools.

Key Responsibilities:

• Serve as a primary point of contact for Tier 1 and Tier 2 technical support, troubleshooting hardware.
• Support and manage Windows, macOS, and iOS devices using Microsoft Intune, ensuring compliance.
• Offer on-site support for datacenter systems and staff as required.
• Partner with IT leadership to define and implement security, backup, and device management best practices.
• Document solutions, recurring issues, and new procedures.

Job Qualifications:

• 3⁺ years of experience in an IT support or helpdesk role within a fast-paced, multi-site environment.
• Customer-service orientation with a proactive and collaborative mindset.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are preferred but not required.
• Familiarity with Entra ID / Azure AD for user provisioning, authentication, and access control.